Frequently Asked Questions

The Ground floor unit Reflections has level access apart from the door sill entering into the unit.  The shower also has level access and is a large shower compartment approx 1m x 2m long

The Seychelles apartment has a fenced outdoor play area for children with a lockable gate on it

Pandanas apartment has a secure outdoor deck only accessible from the living area it also has a small bath for children

Yeah plenty of facilities for families to enjoy themselves including three bicycles kayaks and canoes paddle boards, there is tennis courts and skateboard park only a couple of minutes down the road

Just yourselves and something to eat and drink, there is a good grocery store but you do pay convenience rates for everything.

Any toys the kids may want, or the parents!  Otherwise everything you need accommodation wise is provided

Note:  If you choose to bring your own Linen for the Reflections or Seychelles apartments, then you will need pillow slips, sheets and towels

Telstra and Optus have excellent coverage, their tower is just down the road from our units BUT Vodaphone have no coverage

Yes, at the end of the Wooli peninsular there is a surf patroled beach, also at Minnie Waters about 10min drive from Wooli

There is plenty of room on the roadside for boat parking, although some prefer to park the boat in the driveway and park their cars on the street

When you pay for the apartment it is for the number of persons you have selected.  If the numbers change you will need to let us know otherwise you want have bed made up.

The maximum number of children and Adults is limited by the bed numbers and babies may have a cot

The guest can cancel free of charge until 28 days before arrival. The guest will be charged the cost of the first night if they cancel in the 28 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation.

Pets are not allowed to stay at these apartments

Wooli Holiday Units is strictly not a party venue.
The following are not permitted at any time:

• Party groups of any kind

• Bucks or hens groups

• Large celebration events

• Excessive noise, loud music, or disruptive behaviour

• Additional visitors beyond the number booked, unless pre-approved

Management reserves the right to decline, cancel, or immediately terminate any booking that appears to be for the purpose of holding a party or large gathering.

Wooli Holiday Units does not accept bookings associated with Schoolies Week, end-of-year celebrations, or similar youth party events.

Bookings will not be accepted from:

• Guests under 21 years old unless accompanied by an adult staying on-site

• School leavers celebrating end-of-school holidays

• Groups intending to hold gatherings, parties, or large social events

Identification and age verification may be requested at the time of booking and again at check-in.

4. Behaviour Expectations

All guests agree to:

• Maintain quiet hours between 10:00 pm and 7:00 am

• Respect neighbouring units and the surrounding community

• Keep noise to a minimum at all times

• Comply promptly with any direction from management

Failure to comply may result in immediate eviction with no refund.

Yes, you will need to ask for these when making a booking

Linen is provided for the numbers you give us in your booking, if you have made a mistake, you will need to let us know

Linen includes Sheets pillowslips and towels.  Everything else is provided including blankets for Winter months

Check in is usually 2:00 PM although we can prioritise your unit for cleaning if an earlier check in is required,  however we can't guarantee anything unless there was no one staying the night before …. best to contact us the day before arrival

Check out is 10 AM unless you would like to pay for a late check out at 12 Noon for an additional $49 This can be selected as an option when making the booking on our website, otherwise you will need to go through your online booking agent